Refunds Policy

Refunds Policy

Effective date: September 22, 2026

Overview

Service listings show whether a reading is free or paid. Paid service arrangements are confirmed by email, and the website does not collect payment. This policy explains cancellations, failed digital readings, and refunds for paid services and merchandise. Existing bookings and payments keep the terms agreed when they were made.

The short version: if something went wrong on our end, a damaged deck, a session Dylan had to cancel, a reading that came through broken, you get your money back or a fresh one, your choice where both make sense.

If you have a situation that doesn't fit the categories below, write to us at dylan@brews-and-bloom.com and we'll figure it out together.

Instant readings and dream interpretations

Every visitor gets a daily allowance of instant readings free. Past that, readings are lit with Wick Credits. Either way, they're delivered as a private share-token URL, a long, unguessable address only you can open.

If a reading comes through broken, empty, garbled, in the wrong voice, off-topic from your question, or it never generated at all, simply draw again, or write to us and we'll return the credits it cost.

No reading is a substitute for advice. We are not predicting your future, and we are not telling you what to do, every reading on the site is reflective, not prescriptive. A reading you didn't enjoy, or that didn't say what you hoped to hear, is still a reading; you're always welcome to draw again.

Wick Credits

New Wick Credit packs are not sold. Existing balances and free rewards remain available. If a reading fails, write to us and we will check and restore the credits it used. For a previously purchased pack, the terms that applied to that purchase remain available: entirely unspent packs can be refunded within 14 days of purchase. Free rewards have no cash refund value. Wick Credits cannot be redeemed for cash, except where required by law.

Live readings with Dylan

A session marked Free has no payment to refund. You can cancel an unpaid booking request. For a paid session, Dylan confirms payment and cancellation arrangements by email before you pay. A request becomes an appointment only after Dylan confirms it. Please cancel or reschedule as early as you can so someone else can use the time.

In-person locations and travel arrangements require confirmation. Booking requests do not use Wick Credits or collect payment. If Dylan cannot deliver a confirmed session, we will offer a new appointment or refund the payment for that session, if one was made.

To cancel or reschedule, email dylan@brews-and-bloom.com with your booking reference, or use the management link in your confirmation email. Live course sessions follow the same rules for each session.

Group and event readings

Group and event service listings show Free or a price. Dates, locations, travel, and any paid arrangements require confirmation by email. Please tell us about cancellations or venue changes as early as possible. If Dylan cannot deliver a confirmed event, we will offer a new date or refund the payment for that event, if one was made.

For an existing booking, contact us with your booking reference; its recorded price and the cancellation and refund terms already agreed still apply. Later catalog price changes do not reprice existing bookings.

Decks

Submitting a shop request is not a payment. You can cancel an unpaid request by email. We confirm availability and the final total by email, then provide PayPal payment instructions. Physical decks and prints are made to order after confirmation and payment, and typically take 2–3 weeks to be made and shipped. Because each copy is made for you:

• Arrived damaged, defective, misprinted, or not as described: email us within 14 days of delivery with your order number and a photo of the issue, and we will reprint it or refund you, your choice. We cover shipping both ways.
• Order not yet in production: write to us quickly and we'll cancel and refund in full. Once printing has begun we usually can't stop it.
• Changed your mind after delivery: made-to-order items aren't returnable for change of mind, but write to us anyway, if something about the deck genuinely disappointed you, we want to know, and we'll see what's fair.

How to request a refund

Send an email to dylan@brews-and-bloom.com that includes:

• Your order or booking number (you can find it in your confirmation email).
• A short description of what happened.
• A photo, if a printed item arrived damaged.

We try to respond within two business days and process approved refunds within seven business days of approval. Approved refunds go back through the original payment method where available, including PayPal for orders paid that way or the original processor for older purchases. Your payment provider may take additional time to show the refund.

Payment disputes and chargebacks

If you open a dispute or chargeback with your bank instead of writing to us first, the payment provider will handle the process and we will respond to its request for information. We would much rather hear from you directly, a single email is faster, friendlier, and almost always resolves the issue without involving the banks.

If you do open a chargeback for a service or item that was delivered as described, we will share the relevant evidence with the payment provider (order records, delivery confirmations, access logs for a delivered reading). Disputes filed in bad faith may result in your account being closed and refused service in the future.