Refunds Policy

Refunds Policy

Effective date: May 28, 2026

Overview

Brews and Bloom sells a mix of things that don't behave the same way at refund time — a downloaded PDF is not a candle, a live one-hour reading is not a bag of coffee beans, a wedding-day group reading is not a shop trinket. This policy walks through each category and tells you what to expect.

The short version: if something went wrong on our end — a failed delivery, a damaged item, a session Dylan had to cancel — you get your money back. Instant readings and dream interpretations are free, so there's nothing to refund there; if one comes through broken, just ask for another.

If you have a situation that doesn't fit the categories below, write to us at dylan@brews-and-bloom.com and we'll figure it out together.

Digital readings — instant readings and dream interpretation

Instant readings and dream interpretations are free — they're supported by the ads on the site, not by a charge to you. They're delivered as a private share-token URL — a long, unguessable address only you can open.

There's nothing to refund. Because these readings cost you nothing, there's no payment to return.

If a reading comes through broken — empty, garbled, in the wrong voice, off-topic from your question, or it never generated at all — simply request another, or write to us at dylan@brews-and-bloom.com and we'll look into it.

No reading is a substitute for advice. We are not predicting your future, and we are not telling you what to do — every reading on the site is reflective, not prescriptive. A reading you didn't enjoy, or that didn't say what you hoped to hear, is still a reading; you're always welcome to draw again.

Live readings with Dylan

Live readings are time on Dylan's calendar. The further out you cancel, the easier it is to refill that slot.

• Cancellations 24 or more hours before the session start time: full refund.
• Cancellations between 24 hours and 2 hours before the session start time: 50% refund.
• Cancellations within 2 hours of the session start time, no-shows, and missed sessions: no refund.
• If Dylan cancels for any reason — illness, emergency, technical failure on our side — you receive a full refund or a rescheduled session, whichever you prefer.

To cancel or reschedule, email dylan@brews-and-bloom.com with your booking reference, or use the cancellation link in your booking confirmation email if one is included.

Group and event readings

Group and event readings — birthday parties, weddings, retreats, corporate events — require a 50% deposit at booking and the balance before the event date. These bookings hold a large block of Dylan's calendar, often weeks or months in advance, and the refund rules reflect that.

• More than 14 days before the event: the deposit is fully refundable. If you've paid the balance early, the balance is also fully refundable.
• 14 days or fewer before the event: the 50% deposit is non-refundable. The remaining balance is refundable up until 48 hours before the event.
• Within 48 hours of the event: no refund on either the deposit or the balance.
• If Dylan cancels: full refund of everything paid, or a rescheduled event on a date that works for both of you.

For complicated arrangements — a wedding with a venue change, a corporate booking that needs to be moved — write to us early and we'll do what we reasonably can.

Physical goods

Most physical items can be returned within 14 days of delivery, in their original condition and original packaging, for a refund of the item's price. You pay return shipping unless the item arrived damaged or we sent the wrong item, in which case we cover shipping both ways.

We do not accept returns on:

• Plants and seeds (living and perishable).
• Coffee, tea, food, and drink (consumable, hygiene).
• Candles and herbs that have been opened or burned (hygiene and safety).
• Items shipped more than 30 days before the return request (the window has closed).
• Custom or made-to-order items, unless they arrived damaged or defective.

If your order arrived damaged, broken, or otherwise not as described, please email us within 7 days of delivery with your order number and a photo of the issue. We will replace the item or refund you, your choice.

Digital goods — PDFs, courses, and downloads

Digital goods are delivered the moment you complete checkout. Once a digital file has been downloaded or a course has been accessed, no refund is available.

If the download link is broken, the file is corrupted, or you cannot access the course you paid for, write to us and we will fix the link or refund you.

Gift cards

Brews and Bloom gift cards are non-refundable, but they are transferable — give one to a friend and they can use it as easily as you would have. Gift cards do not expire and cannot be redeemed for cash, except where required by law.

How to request a refund

Send an email to dylan@brews-and-bloom.com that includes:

• Your order or booking number (you can find it in your confirmation email).
• A short description of what happened.
• A photo, if it's a physical item arrived damaged.

We try to respond within two business days and process approved refunds within seven business days of approval. Refunds go back to the original payment method through Stripe, and depending on your bank can take an additional few days to appear on your statement.

Stripe disputes and chargebacks

If you open a dispute or chargeback with your bank instead of writing to us first, Stripe will handle the process and we will respond to Stripe's request for information. We would much rather hear from you directly — a single email is faster, friendlier, and almost always resolves the issue without involving the banks.

If you do open a chargeback for a service or item that was delivered as described, we will share the relevant evidence with Stripe (order records, delivery confirmations, download or access logs for a delivered digital good). Disputes filed in bad faith may result in your account being closed and refused service in the future.

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This document is a sensible starter draft prepared as a best-effort by the Brews and Bloom team. It is not legal advice and has not been reviewed by an attorney. Before scaling operations, taking high-value bookings, or expanding internationally, Brews and Bloom should have these policies reviewed by qualified legal counsel.